|May 11, 2015
The Bank of Delight is pleased to announce that on Friday, May, 29th, we will be converting to a new computer data processing system. We believe you will be very pleased with the enhanced services this new system will allow us to provide to you. Below is some information that you will find useful.
CHECKS: No Change! Continue to use your current checks.
STATEMENTS: Special statement at conversion! All customers will receive an account statement at the end of May, even if this is not your normal statement cycle. After that statement, the statement cycles will be at the end of the month for all customers. **If your current statement cycle ends on the 15th of the month, your account will be charged any applicable charges on May 15th but will not be charged any additional fees on May 29th. Customers with a current statement cycle at the end of the month will not see any changes.
PHONE BANKING: The new phone number to call will be 844-235-4448 (844-ADLIGHT). Your user ID will be your social security number and your temporary PIN will be the last four digits of your social security number. The temporary PIN will expire fourteen days after conversion. If you do not enroll within 14 days, you will need to contact us to be enrolled.
DEBIT/ATM Card Changes: You may continue to use your existing cards. Debit card transactions will now be real time. Using a real time processing system means credits and debits post throughout the day instead of after 6PM daily.
WEB/MOBILE/TABLET BANKING: UPGRADED SYSTEM!! Access to web banking will continue to be through www.bankofdelight.com. On Friday, May 29th, web banking will have limited capabilities until approximately 8AM Saturday, May, 30th. After May 30th, your user ID will change. The new user ID will be the first initial of your first name and your entire last name plus the last two digits of your social security number. The temporary password will be the first four letters of your last name plus the last four digits of social security number. Username will be uppercase and password will be lowercase. (Example: If your name is John Smith and your social security number is 123-45-6789, your user ID will be JSMITH89 and your password will be smit6789). After logging in, please establish an updated user ID and password. The web banking system will guide you through this process. The temporary user ID and password will expire 14 days after conversion. If you do not enroll within 14 days, you will need to contact us to be enrolled.
The website has new features and we believe you will enjoy the new platform. Also, we are excited to announce we will begin offering mobile and tablet banking as of May 30th.
This is a major undertaking for the Bank; therefore, we are asking for your patience during this time. We feel you will be pleased with the enhanced services and new products that will be available to you at no additional cost. Thank you for your business and please feel free to contact us at Bank of Delight (870) 379-2293 or (870) 887-2661 with any questions you might have.